Internet Service Providers and Customer Lock-In

For many years, Optimum.com has held a monopoly over high-speed Internet service in my area, so we’ve been stuck with them. As a monopoly, Optimum has gotten away with providing horrible customer service and jacking up prices to ridiculous levels. Customers had no alternatives, so Optimum got away with it. Luckily, there’s FINALLY – in 2023 – competition in our area! So, a few weeks back, my wife called Optimum to complain about our absurd bill… way more than double what the new competitor in our area, Frontier....

April 22, 2023