Internet Service Providers and Customer Lock-In
For many years, Optimum.com has held a monopoly over high-speed Internet service in my area, so we’ve been stuck with them. As a monopoly, Optimum has gotten away with providing horrible customer service and jacking up prices to ridiculous levels. Customers had no alternatives, so Optimum got away with it. Luckily, there’s FINALLY – in 2023 – competition in our area! So, a few weeks back, my wife called Optimum to complain about our absurd bill… way more than double what the new competitor in our area, Frontier.com, is offering. (And Frontier claims their price isn’t a teaser rate that they’ll keep jacking up annually, as Optimum has.) Despite our threatening to jump to Frontier, Optimum customer service literally put my wife on hold for several HOURS!!! Eventually, someone told her another human being would call back, but no one ever did. ...